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MuckMate is a fleet management platform built specifically for UK waste haulage, muckaway, and earthworks companies. It replaces paper tickets, manual job sheets, and spreadsheets with a fully digital system. If your business moves spoil, aggregates, or waste material, MuckMate is built for you.
Most companies are up and running within a day. Our onboarding process includes:
We provide full support throughout the setup process — just call or email us.
Yes — drivers use MuckMate on their smartphone (iOS or Android) to receive job notifications, capture signatures and photos, and update job status. Any reasonably modern smartphone will work. The app is designed to be simple enough for any driver to use without training.
Yes! We offer a free trial so you can test the platform with your real jobs before committing. Fill in the form on our home page and our team will be in touch to get you set up — no credit card required.
No. There are no setup fees, no hidden costs, and no long-term contracts. You pay a simple monthly subscription based on the number of trucks in your fleet. The only extras are optional add-ons for additional trucks (£5/month) or additional daily sub-contractors (£8.67/month) beyond your plan's allowance.
Yes, you can change your plan at any time. Upgrades take effect immediately. Downgrades take effect at the start of your next billing period. There are no penalties or fees for changing plans.
You can cancel at any time with no penalty. Your subscription will remain active until the end of the current billing month. After that, you can request a data export of all your job records, invoices, and WTNs within 30 days of cancellation.
No — all prices shown are exclusive of VAT. VAT will be added at the applicable rate (currently 20%) at checkout.
MuckMate integrates directly with the DEFRA Digital Waste Tracking (DWT) service. When a job is completed with the relevant waste information (EWC code, weights, site details, carrier registration), you can submit the digital Waste Transfer Note to DEFRA with a single click. You'll receive a tracking ID confirming receipt.
Under the DEFRA Digital Waste Tracking system, digital WTNs submitted through approved platforms like MuckMate replace the need for paper copies. MuckMate stores all your WTN records electronically for the legally required period, giving you a complete audit trail at any time.
MuckMate includes the full European Waste Catalogue (EWC) code library. Common codes used in earthworks and muckaway (such as 17 05 04 for excavated material) are pre-configured for easy selection. You can also enter custom EWC codes where required.
Yes. You can store your company's carrier registration number and waste permit details in MuckMate. These are automatically included on all generated WTNs and delivery tickets to ensure every document is fully compliant.
Yes. MuckMate has full sub-contractor management. You can add sub-contractors, assign jobs to them, and give them access to the platform so they can complete jobs digitally — capturing signatures, photos, and weights. Sub-contractor costs are tracked separately for accurate job profit calculations.
Yes. For regular collections or deliveries, you can set up recurring jobs on a daily, weekly, or monthly basis. Jobs are automatically created on the scheduled date and added to your job list — no manual input required each time.
Drivers use the touchscreen on their smartphone to capture a digital signature from the site contact at both collection and delivery. The signature is GPS-stamped, time-stamped, and linked to the job — providing an irrefutable electronic Proof of Delivery (ePOD) or Collection (ePOC).
MuckMate has offline capability for drivers. If a driver loses signal on site, they can still view their assigned jobs, capture signatures, and take photos. All data syncs automatically as soon as connectivity is restored.
All data is stored securely in the cloud using enterprise-grade infrastructure. Data is encrypted in transit and at rest. We use UK/EU-based servers to ensure compliance with UK GDPR.
Only users within your company can access your data. Admin users can see all jobs and reports. Drivers only see the jobs assigned to them. Sub-contractors only see their own assigned jobs. We do not share your data with third parties except where required by law (e.g. DEFRA).
Yes. MuckMate is designed to be fully compliant with UK GDPR. We act as a data processor on your behalf and have a Data Processing Agreement available on request. See our Privacy Policy for full details.
We provide support via email and phone during business hours (Mon–Fri, 8am–6pm). For urgent issues, call us directly on 0161-531-2505. All subscription plans include full support — there are no "premium support" upsells.
Yes. As part of onboarding, we walk you through the system with your admin team and provide driver training materials. The platform is designed to be intuitive — most drivers are comfortable using it within their first shift.
We're happy to answer anything — no question is too big or too small.
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